Total Translations (“We”, “Us” or “Our”) take privacy seriously and are committed to protecting your personal data.

This Privacy Notice gives details of how we collect and process your personal data through your use of our website (www.totaltranslations.co.uk) and also how your personal data is stored and protected. This Privacy Notice has been developed in accordance with our legal obligations.

1. Information about us 

This website is owned and operated by Total Translations, a Sole Trader.

Our contact email address is info@totaltranslations.co.uk and our contact telephone number is 07870 573833. 

Should you have any questions in relation to anything contained within this Privacy Notice or with respect to the collection and use by us of your personal data, please do not hesitate to contact us using the details above.

2. What does this notice cover? 

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively the “Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

In simpler terms, personal data is any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

3. What are your rights?

In relation to your personal data you have the following rights:

1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Section 1.
2. The right to access the personal data we hold about you.
3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
4. The right to be forgotten i.e. the right to ask us to delete any of your personal data that we hold.
5. The right to restrict (i.e. prevent) the processing of your personal data by us.
6. The right to object to us using your personal data for a particular purpose or purposes. You have an absolute right to stop your data being used for direct marketing.
7. The right to data portability – i.e. the right to obtain and reuse your personal data for your own purposes with another service or business.
8. Rights regarding automated decision making and profiling – as we do not use your personal data for these purposes, no details of these rights are given here.

Please note that some of the rights listed above only apply in certain circumstances. Further information about your rights can be obtained from the Information Commissioner’s Office (“ICO”) or your local Citizens Advice Bureau.

To exercise any of your rights set out above, or to withdraw your consent to the processing of your personal data (where consent is our legal basis for processing your personal data), please contact us as set out in Section 1.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during the period for which we hold it.

If you are not satisfied with the outcome of a complaint you make to us in relation to our handling of your personal data, you have the right to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (“ICO”). The ICO's contact details can be found on their website.

4. What personal data is being collected, how do we collect it, how is it used and what is our legal basis for processing majority your personal data?

You provide Total Translations with most of the data that we collect.  We collect data and process data when you:

Send an email to enquire about our services.

Use or view our website via your browser's cookies.

We do not collect any ‘special category’ or ‘sensitive personal data, personal data relating to children or data relating to criminal convictions and/or offences.

You will not be sent any unlawful marketing or spam.  We will always work to fully protect your rights and comply with our obligations under the law and you will always have the opportunity to opt-out of receiving such communications either by following the opt out links on emails sent to you or by emailing us using the address in Section 1.

We will only use your personal data for the purpose(s) for which it was originally collected unless We reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. In the event that we believe we need to use your personal data for a new unrelated purpose, we will inform you, at the same time explaining the legal ground(s) upon which we will be relying to enable us to carry out the processing.

Where we are required to collect personal data by law, or under the terms of any contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, admission to an event held by us).

5. How and where is your personal data stored?

Your personal data is stored within the UK and is held and processed by Total Translations strictly in accordance with the provisions of the Data Protection Act 2018.  Personal data is stored on in paper/electronic files. Total Translations protects the privacy of your information using secure servers and locked cabinets within a secure office. We ensure that the database and files are secure and can only be accessed by authorised personnel.

6. Keeping your data secure

We will use technical and organisational measures to safeguard your personal data.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your personal data, please let us know immediately by contacting us using the details given in Section 1.

If you would like detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online. Get Safe Online is supported by HM Government and leading businesses.

7. Do we disclose your personal data?

We may have to disclose certain personal data, which may include yours, to the following:

• Third party service providers who provide, for example, IT and system administration services, electronic AGM services, AGM communication services, nominations and election services, printers, editors of publications, electronic communication and survey providers
• Professional advisers including lawyers, company secretaries, accountants, auditors, bankers, insurers
• Government bodies that require us to report processing activities or otherwise disclose your personal data
• Fraud prevention agencies
• Third parties to whom we may sell, transfer or merge parts of our business or assets

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

We will never disclose your personal data to third parties for their own marketing purposes.

8. Data retention 

Unless a longer retention period is required or permitted by law, we will only hold your personal data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Notice unless you request that the personal data be deleted.

9. Cookies

This website may place and access certain cookies on your computer.   Total Translations uses cookies to improve your experience of using the website and to improve our range of products and services.   We have carefully chosen these cookies and have taken steps to ensure that your privacy is always protected and respected.

All cookies used by this website are used in accordance with current UK and EU Cookie Law.

Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of the Website may not function fully or as intended.

This website may place the following cookies:

Strictly necessary cookies – These are cookies that are required for the operation of our website.

Analytical/performance cookies - They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies - These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences. 

Marketing cookies - We use marketing cookies to help us improve the relevancy of advertising campaigns you receive.

Social sharing cookies - We use some social sharing plugins, to allow you to share certain pages of our website on social media. These plugins place cookies so that you can correctly view how many times a page has been shared.

You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies, but this can be changed. For further details, please consult the help menu in your internet browser.

At any time, you can choose to delete cookies; however, you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete Cookies from your computer.

10. Links to other websites

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Notice does not extend to your use of such websites. You are advised to read the Privacy Policy, Notice or Statement of other websites prior to using them.

11. Changes to this Privacy Notice

Total Translations reserves the right to change this Privacy Notice as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website, and you are deemed to have accepted the terms of the Privacy Notice on your first use of the website following the alterations.